Use of our helpline service
Helpline Terms & Conditions
Practical GDPR and ePrivacy support and advice whenever you need it
Last update: 16th January 2020
Mark Gracey GDPR Helpline T&Cs
This agreement applies as between you, the “User” of the GDPR Helpline and Knowledge Centre (the “Service”) and Mark Gracey GDPR, the owner of the Service. Your agreement to comply with and be bound by Clauses 1 – 3, 5 – 9, the relevant sub-Clauses of 11 and 12 – 21 of these Terms and Conditions is deemed to occur upon using the Service. Clauses 4, 10 and the relevant sub-Clauses of 11 apply only to Paid Content and subscriptions. If you do not agree to be bound by these Terms and Conditions, you should not use the Service immediately.
The Service is operated by Mark Gracey GDPR, whose main trading address is 48 Wareham Road, Lytchett Matravers, Dorset BH16 6DS.
1. Definitions and Interpretation
In this Agreement the following terms shall have the following meanings:
means collectively the personal information, payment information and credentials used by Users to access the Service including any Paid Content and / or any communications System on the Website;
means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of the Website or is provided to Users when using the Service;
means any Content that is made available or accessible without the payment of a Subscription Fee;
means any provider of education to persons of any age including, but not limited to, schools, colleges, universities and professional / adult education providers;
means Content accessible only upon the creation of an Account and the payment of a Subscription Fee (e.g. access to the Knowledge Centre);
means collectively any online facilities, tools, services or information that Flavourfy Digital makes available through the Website either now or in the future;
means the sum of money paid by Users at monthly intervals to keep their Account active and to enable them to access Paid Content;
means the period for which a subscription has been purchased (typically monthly);
means any online communications infrastructure that Mark Gracey GDPR makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, forums, live chat facilities and email links;
“User” / “Users”
means any third party that accesses the Website or uses the Service and is not employed by Mark Gracey GDPR and acting in the course of their employment; we define a User as anyone who is able to demonstrate they are an employee of the Company legal entity who pays the Subscription Fee to access Paid Content and the Service, this does not include associates of the Company, parent companies of the Company or other subsidiaries of the Company
means the website that you are currently using (https://markgraceygdpr.co.uk) and any sub-domains of this site (e.g. https://knowledge.markgraceygdpr.co.uk) unless expressly excluded by their own terms and conditions; and
means Mark Gracey GDPR
2. Intellectual Property
2.1 Subject to the exceptions in Clause 5 of these Terms and Conditions, all Content included on the Website or provided as part of the Service, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Mark Gracey GDPR, or Our affiliates. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
2.2 Material from the Website or provided as part of the Service, may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 or those detailed in Clauses 3 and 4 of these Terms and Conditions apply.
3. Use of Free Content
Subject to the provisions of this Clause 3, you may print, reproduce, copy, distribute, store or in any other fashion re-use Free Content from the Website for personal, commercial or educational purposes unless otherwise indicated on the Website. Specifically you agree that:
3.1 You will not systematically copy Free Content from the Website with a view to creating or compiling any form of comprehensive collection, compilation, directory or database unless given Our express written permission to do so;
3.2 You may, as a student of a recognised Learning Establishment, use the Free Content of the Website for educational purposes provided an appropriate reference is given for all Free Content so applied using a suitable referencing system of your choice or as stipulated by your Learning Establishment; and
3.3 Employees of Learning Establishments may use the Free Content of the Website for teaching purposes.
4. Use of Paid Content
4.1 Payment of a Subscription Fee grants you a one-User licence to access the Website and make use of the Service, for the duration of your subscription. You may use such Content in the following ways:
4.1.1 for personal purposes;
4.1.2 for commercial purposes; and
4.1.3 for educational purposes.
4.2 Under such a licence, you agree that:
4.2.1 You will not systematically copy Paid Content from the Website with a view to creating or compiling any form of comprehensive collection, compilation, directory or database unless given Our express written permission to do so;
4.2.2 You may, as a student of a recognised Learning Establishment, use the Paid Content of the Website for educational purposes provided an appropriate reference is given for all Content so applied using a suitable referencing system of your choice or as stipulated by your Learning Establishment; and
4.2.3 Employees of Learning Establishments may use the Paid Content of the Website for teaching purposes.
4.3 Under such a licence you may continue to use the Content you have downloaded and made use of in the course of your business, past your Subscription period.
5. Third Party Intellectual Property
Where expressly indicated, certain Content and the Intellectual Property Rights subsisting therein belongs to other parties. This Content, unless expressly stated to be so, is not covered by any permission granted by Clauses 3 and 4 of these Terms and Conditions to use Content from the Website. Any such Content will be accompanied by a notice providing the contact details of the owner and any separate use policy that may be relevant.
6. Links to Other Websites
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Mark Gracey GDPR or that of Our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply Our endorsement of the sites themselves or of those in control of them.
7. Links to this Website
Those wishing to place a link to this Website on other sites may do so only to the home page of the site: https://markgraceygdpr.co.uk without Our prior permission. Deep linking (i.e. links to specific pages within the site) requires Our express permission. To find out more please contact Us by email at email@example.com.
8. Use of Communications Facilities
8.1 When using any System on the Website you should do so in accordance with the following rules:
8.1.1 you must not use obscene or vulgar language;
8.1.2 you must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
8.1.3 no Content that is intended to promote or incite violence;
8.1.4 it is advised that submissions are made using the English language(s) as We may be unable to respond to enquiries submitted in any other languages;
8.1.6 you must not engage in any form of commercial advertising. This does not prohibit references to businesses for non-promotional purposes including references where advertising may be incidental;
8.1.7 you must not impersonate other people, particularly employees and representatives of Mark Gracey GDPR or Our affiliates; and
8.1.8 you must not use Our System for unauthorised mass-communication such as “spam” or “junk mail”;
8.2 You acknowledge that Mark Gracey GDPR reserves the right to monitor any and all communications made to Us or using Our System.
8.3 You acknowledge that Mark Gracey GDPR may retain copies of any and all communications made to Us or using Our System.
8.4 You acknowledge that any information you send to Us through Our System may be modified by Us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon Our use of such information must be communicated to Us in advance and We reserve the right to reject such terms and associated information.
9.1 In order to access Paid Content on the Website and to use certain other parts of the Service, an account will be created for you. The account will contain certain personal details which may vary based upon the type of account that you choose. By continuing to use the Website you represent and warrant that:
9.1.1 all information you submit is accurate and truthful;
9.1.2 you have permission to submit Payment Information where permission may be required; and
9.1.3 you will keep this information accurate and up-to-date.
Your creation of an Account is further affirmation of your representation and warranty.
9.2 Sharing of accounts outside your Company is not permitted unless We expressly authorise it in writing. You are required to keep your Account details confidential and must not reveal your username and password to anyone. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
10. Subscriptions and Cancellation
10.1 Subscription charges commence on the date that your subscription is created on the Website. You will be billed on activation and monthly thereafter until you cancel your recurring subscription under sub-Clause 10.7.
10.2 Your first payment will be at the price advertised on the Website. Mark Gracey GDPR reserves the right to change Subscription Fees from time to time and any such changes may affect your subscription rate:
10.2.1 increases in price will be reflected in your subscription on the date of the immediately subsequent renewal; and
10.2.2 decreases in price will be reflected in your subscription on the date of the immediately subsequent renewal.
For further information on subscriptions and pricing, please visit Our services page https://markgraceygdpr.co.uk/services/.
10.3 No part of this Website constitutes a contractual offer capable of acceptance. Your order for a subscription constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending to you a confirmation email. Only once We have sent you the confirmation email will there be a binding contract between Us and you.
10.4 Subscription confirmations under sub-Clause 10.3 will be sent to you immediately upon activation of a subscription and shall contain the following information:
10.4.1 Confirmation of the subscription including full details of the main characteristics of the Paid content available through your subscription;
10.4.2 Fully itemised pricing for your subscription including, where appropriate, taxes and any other additional charges;
10.4.3 The applicable times and dates for your subscription (including the commencement date, expiry and/or renewal date);
10.4.4 A confirmation of your express request that the Paid Content is made available to you immediately and that this will constitute a waiver of your statutory right to cancel as detailed below in sub-Clause 10.5;
10.5 Provision of Paid Content shall commence immediately upon Our confirmation of your subscription. When completing the subscription process, you will be required to expressly acknowledge that you wish the Paid Content to be available immediately. You will also be required to expressly acknowledge that by doing so, you will lose your statutory right to cancel your contract with Mark Gracey GDPR as detailed below in sub-Clause 10.6.
10.6 If you are a consumer based within the European Union, you have a statutory right to a “cooling-off” period with respect to the purchase of certain goods and services. This period, if applicable, begins once the contract between Us and you is formed (as explained under sub-Clause 10.3) and ends at the end of 14 calendar days after that date. Under normal circumstances, the provision of Paid Content begins immediately upon Our confirmation of your subscription. As set out in sub-Clause 10.5, by expressly requesting this, you waive your right to the cooling-off period and may not cancel the contract merely because you have changed your mind.
10.7 You may cancel at any time after subscribing, however subject to sub-Clause 10.8, no refunds can be provided and you will continue to have access to the Paid Content for the remainder of the Subscription Period you are currently in up until the renewal date whereupon access will cease unless you chose to pay the Subscription Fee and reactivate your subscription.
10.8 If you subscribe in error you must inform Us within 1 day of subscribing and must not use the Paid Content during that time. This provision also applies to automatic renewals of subscriptions which you may have forgotten to cancel. If any use of Paid Content during this time period can be traced to your Account, however, no refund can be provided and you will continue to have access to the Paid Content for the duration of the relevant Subscription Period.
11.1 Either Mark Gracey GDPR or you may terminate your Account and (where relevant) your subscription. If We terminate your Account or subscription, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, We reserve the right to terminate without giving reasons.
11.2 If We terminate your Account as a result of your breach of these Terms and Conditions you will not be entitled to any refund. Such terminations can be appealed by email to firstname.lastname@example.org where any appeal will be considered.
11.3 If We terminate your account or subscription for any other reason, you will be refunded any remaining balance of your Subscription Fee. Such a refund will be calculated based upon the Subscription Fee being divided by the number of days in the applicable Subscription Period and multiplied by the number of days remaining until the end of the Subscription Period.
11.4 If We terminate your Account or subscription, you will cease to have access to Paid Content from the date of termination.
11.5 If you terminate your Account or subscription, you will continue to have access to Paid Content for the remainder of your Subscription Period as per sub-Clause 10.7.
13. How We Use Your Personal Information (Data Protection)
13.2 We may use your personal information to:
13.2.1 Provide Our Service to you;
13.2.2 Process your payments to Us; and
13.2.3 Inform you of new products and services available from Us. You may request that We stop sending you this information at any time.
13.3 In certain circumstances (if, for example, you wish to make a purchase on credit), and with your consent, We may pass your personal information on to credit reference agencies. These agencies are also bound by the Data Protection Legislation and should use and hold your personal information accordingly.
13.4 We will not pass on your personal information to any other third parties unless required to do so by law or without first obtaining your express permission.
14. Legal Rights and Disclaimers
14.1 We make no warranty or representation that the Website will be compatible with all systems, or that it will be secure.
14.2 Whilst every reasonable endeavour has been made to ensure that all information provided on this Website will be accurate and up to date, We make no warranty or representation that this is the case. We make no guarantee of any specific results from the use of Our service.
14.3 Not all parts of the Website (e.g. blog posts and Service information) are intended to constitute advice and such content should not be relied upon when making any decisions or taking any action of any kind. Where we provide advice and guidance we take all reasonable care to ensure the advice is a fair and accurate interpretation of the law, based on the UK’s data protection legislation (including GDPR) and existing guidance available at the time of providing the information. Mark Gracey GDPR accept no liability to You, for any loss or damage suffered or costs incurred arising from the advice given, the use of any information provided on the website or from any action taken or not taken buy the User, based on any of the recommendations made.
14.4 When providing digital content to consumers (in this instance, the Paid Content), We are required to provide digital content that is of satisfactory quality, fit for any purpose made known to us (whether expressly or impliedly), and in accordance with any descriptions (and pre-contract information) given by Us. This includes any digital content we may subsequently modify. If We fail to comply with Our legal obligations, consumers may be entitled to certain legal remedies including repair or replacement or price reductions. For full details of consumers’ legal rights, including those relating to digital content, please contact your local Citizens Advice Bureau or Trading Standards Office.
514.6 Whilst We exercise all reasonable skill and care to ensure that the Website is secure and free of errors, viruses and other malware, you are strongly advised to take responsibility for your own internet security, that of your personal details and your computers.
14.6 If, as a result of Our failure to exercise reasonable care and skill, any digital content from Our Site damages your device or other digital content belonging to you, you may be entitled to certain legal remedies. For more details concerning your rights and remedies as a consumer, please contact your local Citizens Advice Bureau or Trading Standards Office.
15. Availability of the Website and Modifications
15.1 We accept no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and state-mandated censorship.
15.2 We reserve the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, the Content available. Where any Paid Content is made unavailable and you are entitled to a refund as a result, We will inform you of the refund due and it will be paid within 14 days using the same method originally used by you. These Terms and Conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.
16. Limitation of Liability
16.1 To the fullest extent permissible by law, We accept no liability to any user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) the Website or the use of or reliance upon any content included on the Website or our Services
16.2 To the fullest extent permissible by law, We exclude all representations, warranties, and guarantees (whether express or implied) that may apply to the Website or any content included on the Website or our Services
16.3 If you are a commercial user, We accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage, or penalty or fine.
16.4 We exercise all reasonable skill and care to ensure that the Website is free from viruses and other malware. Subject to sub-Clause 14.6, We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of the Website (including the downloading of any content from it) or any other site referred to on the Website.
16.5 We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.
16.6 Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law. For full details of consumers’ legal rights, including those relating to digital content, please contact your local Citizens’ Advice Bureau or Trading Standards Office.
16.7 In the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.
17. No Waiver
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
18. Previous Terms and Conditions
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
19. Third Party Rights
Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and Flavourfy Digital.
20.1 All notices / communications shall be given to Us either by post to Our Premises (see address above) or by email to email@example.com. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
20.2 We may from time to time, if you opt to receive it, send you information about Our products and/or services. If you do not wish to receive such information, please click on the ‘Unsubscribe’ link in any communication from us.
21. Law and Jurisdiction
21.1 These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
21.2 If you are a consumer, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
21.3 If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.